DPW Warns: Beware of COVID-19 Scams

Monday Mar 30th, 2020

Green banner with DPW logo and text "Department of Public Works Press Release"

Baltimore City Department of Public Works (DPW) Acting Director Matthew W. Garbark today advises Baltimore City water customers to be aware of scams being done during the COVID-19 pandemic.

Scammers may call you on the phone or come to your home, claiming to be from DPW, and request money.  This is a scam, and the Department of Public Works does not make collections in this manner. In the past, water imposters/scammers have worn what appears to be official looking clothing. 

Some scammers may ask you to purchase a water filter.  Baltimore’s drinking water is safe and clean.  Coronavirus has not been detected in drinking water and is not transmitted by water. You do not need to purchase a water filter.

Citizens should be cautious and never allow such individuals to defraud them of money or allow them to enter your home.

Citizens should remember the following:

  • Baltimore City’s drinking water is safe and clean.  You do not need a water filter and you do not need to boil your water.
  • DPW does not shut off any water service due to water bill nonpayment.
  • No DPW employee will come to your home unless you have requested assistance and an appointment has been made.
  • DPW employees are not authorized to enter your home without your permission.
  • Always ask to see a Baltimore City employee identification card, which includes a photograph.
  • Don’t second guess yourself; promptly report any and all suspicious activity to the Police Department by dialing 911 immediately. 

For help with non-emergency questions about water or sewer related work, Baltimore City residents may call 311.  From outside the City, please call 410-396-5352.

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